How do I know that the amount you are billing me is the correct amount?

Once your insurance carrier pays their portion of the bill, they will send you an explanation of benefits (EOB) to show how the claim was paid. You can compare your EOB to the statement sent by the hospital. How the carrier paid the claim is based on their contract with us and their contract with you. If you feel the insurance company should have paid a higher amount, please contact them directly for resolution.

Why is everything so expensive?

The Hospital strives to provide our patients with the very best medical care utilizing the latest technology. Our fee schedules reflect the cost of delivering the level of healthcare that our patients desire and deserve. Our prices are driven by the increasing costs associated with delivering high quality healthcare.

Why does my bill show that I was admitted if I never was admitted to the hospital?

Your bill will show admission and discharge dates even if you have only been in for a procedure on one given date. The admit date shows the date you came in for services. The discharge date shows the date the department closed your account. Accounts must be closed before a bill can be sent. Please contact our office at 913.360.5512 for a detailed bill by service date.

What if I receive another bill with increased charges?

Occasionally, we receive additional charges from ancillary departments after the initial bill has been sent. This most commonly occurs with emergency room services.

What if I cannot pay the entire balance due as reflected on my statement?

Atchison Hospital has a variety of options available to help you resolve your hospital bills. Our Patient Representatives will assist you in exploring the best payment option for you. If you cannot pay the entire balance of the account, it is important that you call Avadyne at 1-800-777-8645 to establish an agreement for a payment plan or other options for financial assistance.

 Can I pay my bill with a credit card?

Yes. For your convenience we accept cash, personal checks, debit cards or money orders, Visa, MasterCard, and Discover. We will charge your card only the amount you authorize. Payment plans may also be arranged through Avadyne at 1-800-777-8645.

What if I am unable to make the full payment? Can I set up a payment plan?

Yes. If you would like to set up a payment plan, please contact Avadyne at 800-777-8645. Representatives are available to assist you Monday - Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 1 p.m.

How do I sign up for Financial Assistance?

You must first apply for Medicaid and receive a denial. The denial letter, three months of pay stub, and your income tax return from the previous year must be submitted to the Business Office. If you meet the Health and Human Services guidelines you maybe eligible for a full or partial discount.

What if I cannot pay or I do not have Insurance? 

If you need help paying your bill, you may qualify for a government-sponsored program such as Medicare or Medicaid. If you do not qualify for one of those programs you may be eligible for our Financial Assistance Program.

How can I make a payment?

Atchison Hospital accepts cash, money orders, cashier and personal checks, all major credit and debit cards. If you are unable to make payment in full, we will accept a payment plan. We you need to you contact Avadyne, our billing company, at 1-800-777-8645 to make payments or to set up a payment plan. However, the Business Office will also accept payment in person, by mail or by phone. Payments may also be made at www.paymentcenteronline.com